ROLE OVERVIEW

We are seeking an experienced Juniper L3/L4 Support Engineer to join a high-performing network operations and support practice. This role is suited to a technically deep, customer-focused qualified with 5–10 years of hands-on networking experience and a minimum of 3 years in a TAC or equivalent advanced support function. The successful candidate will own complex fault resolution, drive root cause analysis and serve as the escalation authority for high-priority incidents across Juniper-based enterprise and service provider environments. This role demands a thorough command of Junos, spanning routing, MPLS, data centre and security platforms.

KEY DETAILS

Experience Required

5–10 years in Networking; minimum 3 years in TAC / advanced support

Certifications (Required)

JNCIP-SP — Juniper Networks Certified Internet Professional (SP) (mandatory)

Certifications (Preferred)

JNCIE-SP — Juniper Networks Certified Internet Expert (SP) — highly advantageous

Work Location

Fully Remote — dedicated workspace with reliable, high-speed internet required

Core Working Hours





08:00 – 17:00 (UTC+02:00)

After-Hours Work

Required — maintenance windows and on-call support activities outside standard hours

Travel

May be required from time to time

Industry Background

Service Provider experience is mandatory

KEY RESPOSIBILITIES

● Serve as the L3/L4 escalation point for complex, high-priority incidents across Juniper routing, switching and security platforms.

● Perform structured troubleshooting, root cause analysis and document findings with clear, actionable resolution steps.

● Engage directly with Juniper JTAC on product defects, feature requests and escalation cases, driving cases to closure.

● Design and validate lab reproductions of customer issues to isolate faults and verify fixes prior to production deployment.

● Produce high-quality technical write-ups, known-error articles and post-incident reports for internal and customer consumption.

● Sup

📌 Juniper/Support Engineer (Faridabad)
🏢 AMV2 Services
📍 Faridabad