Customer Support Team Lead
Company: Justvend Private Limited
Location: Bangalore
Experience: 2 to 3 years as a Customer support Manager/Team Lead / Senior Customer Support
Department: Customer Support
Employment Type: Full-time
Role Overview
We are looking for an experienced and customer-focused Customer Support Team Lead to manage and lead the customer support team across Inbound, Outbound, Email, and Chat Support channels. The ideal candidate should have solid team-handling skills, excellent communication abilities, and proficiency in English, Hindi, and Kannada.
Key Responsibilities
Team Management & Leadership
- Lead, mentor, and monitor the day-to-day performance of the Customer Support team.
- Allocate work, manage shifts, and ensure adequate support coverage across all channels.
- Conduct regular team briefings, performance reviews, and coaching sessions.
- Track individual and team KPIs and drive improvements in productivity and service quality.
- Identify training requirements and provide continuous feedback to team members.




- Ready to work 6 days a week In fast paced environment and Eager to grow with company .

Customer Support : Inbound & Outbound
- Supervise inbound customer calls and ensure timely and effective resolution of queries and complaints.
- Monitor outbound calls for customer follow-ups, issue resolution, feedback collection, and service-related communication.
- Handle escalated customer complaints and ensure appropriate resolution within defined timelines.
- Ensure professional, courteous, and customer-centric communication at all times.

Email & Chat Support
- Oversee customer queries received through email and chat platforms.
- Ensure responses are accurate, professional, and provided within defined SLA timelines.
- Monitor the quality and turnaround time of email and chat interactions.
- Maintain consistency in customer communication across all support channels.

Customer Complaint & Escalation Management
- Take ownership of critical and

📌 Customer Service Team Lead (Bengaluru)
🏢 JustVend
📍 Bengaluru