Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
This role bridges software support and reliability engineering, focusing on system stability, scalability, and operational excellence across global environments.
You will work closely with R&D;, DevOps, and Field teams to ensure production systems are reliable, observable, and continuously improving.
Key Responsibilities
- Act as a Tier3 support, handling complex production issues and driving end‑to‑end resolution
- Troubleshoot software systems, and infrastructure layers (applications, containers, Kubernetes, cloud)
- Perform root cause analysis (RCA) and implement preventive reliability improvements
- Support improvement of system observability using logs, metrics, and monitoring tools
- Drive automation of operational workflows, troubleshooting, and support activities
- Partner with R&D; and DevOps teams to improve design for reliability and supportability
- Support new product introduction (NPI) by validating platform readiness and operational stability
- Develop tools, documentation, and best practices to improve support efficiency and reduce escalations
Required Qualifications
- 5+ years of experience in software support, DevOps, or SRE roles
- Solid troubleshooting experience in complex distributed systems
- Practical troubleshooting experience using agentic AI systems.
- Hands-on experience with Linux environments
- Experience with CI/CD systems and DevOps tools
- Practical experience with containers and orchestration (Docker, Kubernetes)
- Experience with monitoring, logging, and system diagnostics tools
- - (e.g., Prometheus, Grafana, ELK)
- Experience with automation/scripti
📌 DevOps Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru