WHY THIS ROLE EXISTS

We have solid technical delivery pods with real AI and engineering talent. What we need now is a leader who sets the quality bar across both Voice Bot and Chatbot delivery — and holds the teams to it.

*Our delivery teams need to operate as Forward Deployment Engineers: part Solution Architect, part Full-Stack Engineer, part Applied AI practitioner. This person builds that culture and enforces that standard.*

The problems this role solves:
- Technical quality is inconsistent — deployments require more rigorous review before reaching production.
- Work distribution across pods needs active management — capacity, utilisation, and challenge levels are uneven.
- Pod leads have strong individual contributor instincts and need coaching toward true team management.
- No succession pipeline exists — the next generation of technical leaders is not yet being built.
- Delivery timelines directly impact client revenue outcomes — a high-agency, high-accountability operating culture is non-negotiable at this scale.

THE MANDATE

You own two things:



technical quality across all delivery, and the development of the people doing it. These are inseparable.

1. Technical Quality Enforcement
- Own the technical bar for every voice bot and chatbot deployment — from solution design through go-live to steady-state operations.
- Review integrations, conversation flow designs, AI model configurations, API contracts, and telephony setups before they reach production.
- Act as solution architect on complex client integrations — coach the team on how to design and deliver correctly, not do it for them.
- Call out what is wrong, clearly and early. Not after the client notices.
- Own the deployment checklist, the quality gate, and the go-live sign-off process.

2. Team Development & Succession
- Coach Voice Bot and Chatbot pod leads to shift their operating mode from individual contributor to manager — from doing to directing.
- Identify 2–3 high-potential team members ac

📌 Technical Delivery Manager (Noida)
🏢 Oriserve
📍 Noida