Job Description

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.

Accountabilities
- Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
- Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations.
- Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
- Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
- Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
- Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.




- Identification of industry trends and developments to implement best practice in quality assurance services.
- Participation in projects and initiatives to improve quality control efficiency and effectiveness.

Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an workplace for colleagues to thrive and deliver to a consistently excellen

📌 KYC QC (Pune)
🏢 1203 Barclays Global Serv. Cent
📍 Pune