Job Title

Client Service Analyst

Location

Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with recent and existing clients

- Liaising with clients and supporting their account related queries
- Building relationships and operations where needed
- Ensuring adherence to internal policies and external legal/regulatory frameworks

Responsibilities

- Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
- Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
- Ensure proper display of all Regulatory Circulars in the Area
- Accurate processing of all account opening forms MF applications
- Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
- Exception handling / deferral tracking and monitoring
- Suspicious transactions, large cash txns, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
- Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors




- Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.
- Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
- Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

- Candidate should have excellent communication in English and well groomed.
- Minimum qualification required is Graduation.
- Minimum Exp should be 2 to 4 Years in relevant field.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

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📌 Client Service Analyst (Mumbai)
🏢 Deutsche Bank
📍 Mumbai