Job Title:Senior Manager / Engagement Controller

Job purpose

The Engagement Controller is responsible to Build the Governance across all the Towers for an engagement.

He is a Single Point of Contact for the Engagement Partner and work closely with the Tower GPOs to deliver exceptional performance from quality and efficiency perspective.

He drives the engagement transformation , ensures the required performance metrics on the engagement is achieved.

Job Goals
- Key point of contact for customer and Engagement Partner.
- Identify pull through opportunities to increase revenue/TNR. and collaborate with onshore engagement partners to close these opportunities.
- Assist onshore partners in strategizing contract renewals and scope expansions.
- Determine the optimal mix of service delivery locations (local vs. central).
- Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.




- Identify scope creep ins and establish processes to price out-of-scope work.
- Working closely with the project management office on CRNs and billings.
- Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, issuing PSMs, and monitoring timely client billing to minimize unbilled amounts.
- Collaborate with global process owners to drive service transformation.
- Lead client visits, showcase EY FMS capabilities, and organize workshops focused on process improvements and transformation.
- Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).
- Promote EY strategic initiatives and support client adoption.
- Devise and maintain robust governance structures with clients and EY management.
- Monitor adherence to contractual KPIs/SLAs.
- Manage escalations, perform root cause analysis, and resolve client issues.
- Conduct annual client feedback surveys and identify improve

📌 Engagement Controller-Senior Manager (Bengaluru)
🏢 EY
📍 Bengaluru