Job Details:

Notice period: Immediate

Location: Hyderabad

Work Shift: Rotational shift 24*7.

Roles and Responsibilities:
- 3-6 years of experience in email operations/Security, Proof point, Splunk, Trust & Safety / SOC environments
- Expertise in managing email operations, spam/abuse mitigation.
- Ensuring operational excellence in a 24x7 environment.
- Robust understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
- Hands-on experience with Splunk
- Strong stakeholder management, analytical, and decision-making skills
- Expertise in managing email operations, Splunk, SIEM,EDR, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met




- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
- Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives, process optimization, and automation opportunities

📌 Soc Analyst 2 (Hyderabad)
🏢 Sutherland
📍 Hyderabad