This role works within service team and provides day-to-day management of retail carrier pick-ups from Client warehouses. FAM serves as the subject matter expert for retailer shipping guidelines and provides best-in-class support for end clients and their retail delivery needs. Their expert knowledge of clients processes and procedures ensures a seamless experience for the end client, and their exceptional service skills strengthen the trust and bond within the partnership. This position reports to the Supervisor of Client Solutions.

KEY RESPONSIBILITIES

*Serving as a day-to-day resource and manager of client retail shipments, including:*
- Reading, understanding, and translating retail customer vendor routing guidelines
- Clearly communicating with the client’s Traffic and Operation teams to confirm freight details, packing requirements, pallets, weights etc.
- Cultivating and strengthening the client partnership by being responsive, helpful and knowledgeable when routing inquiries arise
- Independently and proactively owning the routing experience for new clients




- Successfully managing a large volume of cases and client activity in a virtual environment
- Setting priorities and making competent business decisions
- Updating routing requirement documentation for clients
- Investigating potential chargebacks for routing discrepancies
- Working with the Operations team to ensure the order is packed out to the standards of the routing guide
- Adhering to the values/standards of the retailer

QUALIFICATIONS

*Bachelor’s degree preferred. Previous experience managing routing across various retailers required; EDI experience preferred.*

REQUIRED SKILLS & COMPETECIES
- Proficient in the use of Salesforce
- Proficient in the use of Microsoft Office
- Advanced problem solving and analytical skills
- Excellent verbal and written communication skills
- Strategic thinker with robust attention to detail and time management
- Works well in a dynamic, fast-paced environment
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