Job Description – QA Lead – Salesforce Service Cloud & Agentforce

Job Title: QA Lead – Salesforce Service Cloud & Agentforce
Experience: 6–10 Years
Employment Type: Full-Time / Contract
Work Mode: Remote / Offshore
Role Type: Individual Contributor with QA Leadership Responsibilities

Job Summary

We are looking for an experienced QA Lead with solid hands-on expertise in Salesforce Service Cloud and Salesforce Agentforce testing to lead offshore QA activities for enterprise CRM applications.

The ideal candidate will have 6–10 years of overall QA/testing experience, with proven expertise in Salesforce Service Cloud, Agentforce/AI agent testing, functional testing, integration testing, API testing, regression testing, and end-to-end testing.

This is an individual contributor role that requires strong ownership of QA strategy and execution, along with the ability to coordinate offshore QA activities and collaborate effectively with onsite teams, business stakeholders, developers, Salesforce teams, and project leadership.

Key Responsibilities




- Lead end-to-end QA activities for Salesforce Service Cloud and Agentforce implementations.
- Develop comprehensive test strategies, test plans, test scenarios, test cases, and execution plans.
- Perform hands-on testing of Salesforce Service Cloud features, configurations, workflows, integrations, and CRM processes.
- Design and execute test scenarios for Salesforce Agentforce / AI-powered agents, including conversational flows, responses, actions, integrations, and business outcomes.
- Perform functional, integration, regression, system, API, and end-to-end testing.
- Validate Salesforce workflows, business rules, automation, case management, service processes, and CRM functionality.
- Test integrations between Salesforce and external applications/systems through APIs and integration platforms.
- Validate data flow, data mapping, synchronization, and integration behavior across systems.
- Identify, document, prioritize, and

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