Roles and Responsibilities
- Manage a team of customer support agents to achieve daily targets and goals.
- Conduct regular performance reviews, provide feedback, and coach team members for improvement.
- Develop and implement effective training programs to enhance agent skills and knowledge.
Desired Candidate Profile
- Solid understanding of team handling, management, and leadership principles.
- 3-4 years of experience in BPO/Call Centre environment with a focus on voice processes (International/Domestic).
📌 Team Lead (Hyderabad)
🏢 Vijaya Diagnostic Centre
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.