Roles and Responsibilities
- Provide technical support to end-users for desktop, laptop, printer, Outlook configuration, hardware troubleshooting, LAN troubleshooting, and Microsoft server issues.
- Troubleshoot and resolve technical problems related to hardware installation and maintenance of desktops/laptops.
- Configure recent user accounts on the network and manage existing ones as needed.
- Collaborate with other teams to identify root causes of recurring issues and implement solutions.
- Document all incidents/requests received from users and follow up until closure.

Desired Candidate Profile
- 2-4 years of experience in Deskside Support or similar role.
- Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts.
- Proficiency in configuring Outlook email clients and managing email settings.
- Ability to work independently with minimal supervision while maintaining excellent communication skills.

📌 Desktop Support Engineer (Pune)
🏢 Iocfo Consulting
📍 Pune