Dear Professionals
Greetings from Tata consultancy Services,
Job Title : AWS Connect Developer
Experiernce: 5 to 10 Years
Location: Chennai
Mode of Work : Work from Office
Mode of Interview: Face to Face

If you are Interested in the above opportunity kindly share your updated resume to [email protected] immediately with the details below (Mandatory)

Name:
Contact No.
Email id:
Skillset:
Total exp:
Relevant Exp:
Fulltime highest qualification (Year of completion with percentage scored):
Current organization details (Payroll company):
Current CTC:
Expected CTC:
Notice period:
Current location:
Preffered Location
Any gaps between your education or career (If yes pls specify the duration):
Will you be able to join within 30/45 days? (Yes/NO)

Key Responsibilities

Job Summary

We are seeking an experienced AWS Connect Developer with 5+ years of experience in designing, developing, and implementing cloud-based contact center solutions using Amazon Connect. The ideal candidate should have robust expertise in contact center technologies, AWS services, IVR development,



workflow automation, API integrations, and customer experience solutions.

Key Responsibilities
- Design, develop, and implement contact center solutions using Amazon Connect.
- Configure and manage contact flows, routing profiles, queues, prompts, and user management.
- Develop IVR and self-service applications utilizing Amazon Connect capabilities.
- Integrate Amazon Connect with CRM, ServiceNow, Salesforce, and third-party applications.
- Develop serverless solutions using AWS Lambda and API Gateway.
- Implement real-time and historical reporting using Amazon Connect analytics.
- Troubleshoot call routing, telephony, and integration-related issues.
- Automate operational processes and optimize customer experience workflows.
- Collaborate with business stakeholders, architects, and development teams to gather requirements and deliver scalable solutions.
- Support production deployments and perform sys

📌 Walk-in || AWS Connect Developer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai