Position: Software Systems Engineer
Role Summary

We are looking for a Senior ServiceNow Developer with solid hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.
What youll be doing:
- Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps).
- Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows.
- Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist)
- Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server.
- Ensure high-quality, scalable, secure, and performant implementations.
- Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
- Troubleshoot production issues and support root-cause analysis.




- Mentor junior developers and contribute to team knowledge sharing.
- Experience and involvement in ServiceNow upgrade activities
What were looking for:
- 5+ years of hands-on ServiceNow development experience.
- Strong JavaScript skills (server-side client-side scripting).
- Solid experience with ITSM processes (Incident, Problem, Change, Request).
- Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
- Good understanding of ServiceNow architecture, data model, security, and performance tuning.
- Experience working in Agile/Scrum teams.
Certifications
- Mandatory: ServiceNow CSA, ServiceNow CAD
- Preferred: CIS (itsm/spm), ITIL 4
Nice to Have
- Experience with CMDB/CSDM, Discovery, Domain Separation
- Enterprise or large-scale implementation experience
Soft Skills
- Strong problem-solving and analytical abilities
- Excellent communication and stakeholder management skills
- Ability to lead by influence and mentor others
- Comf

📌 Software Systems Engineer (Bengaluru)
🏢 Einfochips
📍 Bengaluru