Key Responsibilities:
- Greet and welcome customers visiting the showroom or service center.
- Understand customers' requirements and direct them to the appropriate sales, service, or spare-parts department.
- Handle incoming and outgoing telephone calls professionally.
- Schedule and manage service appointments and customer visits.
- Register customer complaints, queries, and service requests.
- Coordinate with Service Advisors, Sales Executives, Technicians, and other departments.
- Maintain customer records, appointment registers, and daily reports.
- Inform customers about vehicle service status, delivery schedules, and other updates.
- Follow up with customers after service to collect feedback and ensure satisfaction.
- Handle customer documents and basic billing/payment-related coordination where required.
- Maintain a clean, organized, and professional reception area.
- Assist with customer feedback forms, surveys, and CRM updates.
- Handle emails, messages, and basic office correspondence.




- Ensure a positive customer experience in accordance with dealership/service-center standards.

Required Skills:
- Excellent communication and interpersonal skills.
- Customer-service-oriented attitude.
- Basic computer knowledge, including MS Office and email.
- Valuable telephone etiquette.
- Ability to handle multiple customers and tasks.
- Good coordination and follow-up skills.
- Professional appearance and positive attitude.
- Knowledge of automobiles and basic vehicle-service terminology is an advantage.
- Ability to work under pressure and resolve customer concerns politely.

Educational Qualification:
- Minimum 12th pass; graduation in any discipline is preferred.
- Prior experience in automobile dealerships, service centers, hospitality, retail, or customer service is an advantage.

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Desk Executive (Agarpara)
🏢 PREMIER CARWORLD PVT.LTD.
📍 Agarpara