The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Site Reliability Engineer II collaborates with engineering teams to enhance system resilience, scalability, and performance through feature development, automation, architectural design, resiliency testing, and disaster recovery planning,



while promoting best practices for continuous improvement.
- Collaborates with Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, while identifying and addressing potential system bottlenecks and failure points with guidance from senior colleagues
- Develops and implements automation tools and frameworks, including infrastructure as code (IaC) practices to streamline operational workflows, deployment processes, and infrastructure management, with guidance from peers and leaders
- Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions and decision-making processes
- Collaborates in the design and execution of chaos engineering experiments and other resiliency testing, analyzing results and implementing improvements to

📌 Site Reliability Engineer II (Bengaluru)
🏢 American Express
📍 Bengaluru