Job Title - Sr. IT Transition Manager - ServiceNow ITSM CSDM
Experience Required - 8+ Years
Timezone - 1:30 PM IST - 10:30 PM IST (1:30 PM IST - 10:30 PM IST)
Budget - 1.5 LPM

Work Mode - Remote

Role Summary
We are looking for an experienced Senior IT Service Transition Manager to manage the end-to-end transition of IT projects from delivery into steady-state service operations. The ideal candidate will have a minimum of 8 years of IT experience , with at least 5 years specifically in ITSM and service transition roles , and proven hands-on expertise with ServiceNow CSDM configuration .

This is a specialist contract role requiring someone who can independently own multiple transitions simultaneously across a multi-OpCo, multi-BU enterprise IT setting, coordinate with senior stakeholders, and ensure full operational readiness before any service goes live.

Key Responsibilities
Initiate Phase
- Complete Service Size Estimation to define timelines, lead time, and budget in collaboration with Project Manager or Product Owner.




- Validate Architecture Landscape via PSA and ensure Business Case includes Transition to Service Operations (TtSO) and RUN costs.
- Ensure non-functional requirements (system performance, availability, security, vendor compliance) are identified and addressed upfront.

Prepare and Plan Phase
- Use the Validation Checklist to maintain a complete overview of all steps required for a successful transition.
- Create and manage a full stakeholder overview across all parties involved.
- Produce required documentation using defined templates: Service Design, Support Model, and Taxonomy .
- Coordinate with PSA to obtain the Application Landscape overview.

Execute Phase
- Set up the CSDM model in ServiceNow , including full Configuration Item (CI) configuration .
- Create Support Scenarios overview where required.
- Configure Service Requests in ServiceNow as applicable.
- Coordinate support contracts with vendors and suppliers where applicable.
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📌 Sr. IT Transition Manager (India)
🏢 Sparix Global
📍 India