Role & responsibilities:

Experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation.

The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a solid background in scripting, infrastructure automation, and workflow orchestration.

GenAI & Agentic AI Automation
• Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
• Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
• Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
• Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.
Automation & Scripting
• Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
• Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
• Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.




Workflow Orchestration
• Build business process automation using Power Automate and Microsoft 365 tools.
• Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.
Monitoring & Optimization
• Track system performance and user experience metrics.
• Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement
• Create technical documentation, SOPs, and user guides.
• Train IT staff and end users on new tools, workflows, and AI capabilities.

Essential Skills:
• Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
• Hands-on knowledge of agentic AI design and orchestration
• Strong scripting skills in PowerShell, Python, and Terraform
• Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
• Proficiency in Microsoft 365, Intune, Azure, and Active Direc

📌 Gen AI Automation (Bengaluru)
🏢 Tekskills
📍 Bengaluru