Chief Information Security Officer (CISO)

About the Role

DoubleTick is a WhatsApp Business API–based CRM and enterprise messaging platform serving large regulated enterprises, including leading banks and Fortune 500 brands. We are looking for a CISO to own our end-to-end security and compliance posture — building the security organization, driving certifications and enterprise client security assessments, and running day-to-day security operations across our cloud infrastructure.

Key Responsibilities

Security Strategy & Governance
- Define and own the organization-wide information security strategy, policies, standards, and roadmap.
- Establish security governance, risk management, and reporting processes for leadership and the board.
- Build, mentor, and lead the security and IT compliance team.

Security Compliance & IT Compliance
- Lead and maintain compliance certifications: SOC 2 Type II and ISO 27001, including GRC platform operations (Sprinto / Vanta / Drata).
- Ensure compliance with Indian regulatory requirements: DPDP Act 2023, CERT-In directives,



RBI cybersecurity and outsourcing guidelines applicable to BFSI clients, and the IT Act.
- Own internal and external audits — scoping, evidence collection, gap remediation, and auditor coordination.
- Respond to enterprise client security questionnaires, RFP security sections, and vendor risk assessments (BFSI-grade due diligence).
- Run the third-party / vendor risk management program, including SBOM and supply chain security reviews.

Security Operations (SIEM / SOC)
- Own deployment, tuning, and operations of the SIEM — hands-on experience with Wazuh (or equivalent: Splunk, ELK, QRadar), including agent rollout, rule and decoder tuning, alerting, dashboards, and log retention.
- Build incident detection, response, and escalation processes; lead incident response, forensics, and post-incident reviews.
- Oversee vulnerability management, periodic VAPT cycles, and patch governance.

Privileged Access Manageme

📌 Chief Information Security Officer (Mumbai)
🏢 DoubleTick
📍 Mumbai