Roles and Responsibilities :
- Develop and execute CRM strategies to drive business growth, improve customer satisfaction, and increase revenue.
- Manage a team of CRM professionals to ensure effective execution of CRM initiatives across multiple channels (online/offline).
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the overall customer experience.
- Analyze data to measure performance metrics, identify trends, and make recommendations for future strategy development.
Job Requirements :
- 8-15 years of experience in after sales service or related field.
- Proven track record in developing and executing successful CRM programs that drive business results.
- Solid understanding of CRM principles, including data analysis, reporting tools, and best practices.
📌 Assistant Vice President (Mumbai)
🏢 SBI SG
📍 Mumbai