We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.
Key Responsibilities:
- Perks & Payroll Operations:
- Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
- Monitor integration failures and coordinate with vendors for resolution.
- Support and own the Process Manager in Darwin box to mark payroll completion.
- Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.
- Annual & Ad hoc Benefits Management:
- Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g.,
marriage, childbirth).
- Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.
- Reporting & Analysis:
- Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
- Ensure accuracy and structured reporting to internal stakeholders and clients.
Required Skills & Experience:
- Darwin benefits administration tool:
Strong hands-on experience managing benefits administration and payroll workflows within Darwin box.
Optional
- Project Management:
Ability to drive defect resolutions, vendor coordination, and process improvements.
Preferred (important skill for the job)
- JIRA & Ticket Management:
Experience in handling incident tracking tools.
Preferred
- Workday & MS Office Skills:
Solid knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite.
Mandatory
- Crit