Procedure is hiring for WorkHero.

WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Small contractors are great at their trade but lose 20+ hours a week to invoicing, permits, scheduling, and paperwork. WorkHero combines expert office managers with automation and AI tooling, enabling a small team to take real ownership of that back-office work

We’re hiring a senior engineer to own our real-time voice stack end to end—AI agents operating on live phone calls—and the data platform that turns those calls into insight: *call transcript events warehouse dashboards*. You’ll own meaningful systems end to end alongside a small, senior team with deep experience in AI, product, and the trades.

What you’ll build
- New product screens and flows (jobs, customers, invoices, scheduling) in React and React Native, especially AI chat UI (chat & tool result rendering, streaming responses, human review and feedback loops)
- AI workflows in production: tool-using agents, RAG/search, classification/extraction, and human-in-the-loop flows




- Automations: Contribute current features and improvements to our AI-powered business automation platform

In addition, you’ll own our first investments into a realtime voice stack and the call-data platform behind it. For example:
- Realtime voice agents on live phone calls: telephony/WebRTC integration, streaming speech-to-text and text-to-speech, turn-taking, interruption handling, and latency optimization
- Voice pipeline reliability: backpressure, failover, graceful degradation, and monitoring for live calls
- Call-data pipeline: transcripts, events, and structured extraction flowing from every call into the warehouse
- Analytics & dashboards: data modeling and conversation-intelligence features on top of call data
- Evals & monitoring for voice agents: quality metrics, drift detection, and cost/latency tracking
- Cloud infrastructure: scaling our platform with infrastructure as code, queu

📌 WorkHero - Senior AI Full Stack Engineer (Voice + Data Infra) (India)
🏢 Procedure
📍 India