About the Role

We are looking for a skilled L2 Application Support Engineer to join our support team. You will be responsible for handling technical issues escalated from L1 support, performing deeper investigation into application and database behavior, and resolving issues that require more than basic troubleshooting. You'll work closely with L1 engineers below you and L3/development teams above you, acting as a critical link in the support chain.

Key Responsibilities
- Handle tickets escalated from L1 support that require deeper technical investigation
- Perform log analysis, application-level debugging, and configuration troubleshooting
- Investigate and resolve issues related to application behavior, integrations, and data discrepancies
- Reproduce reported issues in staging/UAT environments to aid diagnosis




- Identify when an issue requires code-level changes and escalate to L3 with explicit diagnostic notes
- Monitor application health using logging/monitoring tools and respond to alerts
- Perform minor configuration changes, restarts, and application-level fixes within defined change control processes
- Update and maintain knowledge base articles and runbooks for known issues
- Track ticket progress and ensure SLA compliance for assigned severity levels
- Coordinate with L1 team to improve triage quality and reduce false escalations

About the job

Location

Bengaluru

Created On

2026-08-18

Working Model

WFO

Job Level

Junior-Middle

📌 Application Support Engineer (Bengaluru)
🏢 Diksha Technologies
📍 Bengaluru