About the Chance

Job Type: Fixed Term ContractorContract duration : 5 months.Application Deadline: 23 August 2026

Job Description

Title Senior Associate/ Process Specialist

Department Quality / Client Services

LocationGurugram

Reports ToTEAM LEAD - QUALITY - CLIENT SERVICES

Level Grade 2/ Grade 3

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

About your team

Quality team plays a critical role in ensuring exceptional client service by maintaining high standards of accuracy, compliance, and professionalism across all written client communications. The team partners closely with operations, training,



and support functions to drive continuous improvement, enhance service quality, and ensure adherence to regulatory and organisational requirements. Through regular monitoring, feedback, and process reviews, the team helps foster a culture of excellence and customer-centricity.

About your role
As a Quality Checker, you will be responsible for reviewing and validating written client communications to ensure they are accurate, compliant, and aligned with company standards. You will play a key role in maintaining service quality, identifying improvement opportunities, and supporting teams in delivering a consistent and positive client experience.IOC 1 certification is mandatory.

Key Responsibilities:

Quality Monitoring & Evaluation
- Review client communications to ensure accuracy, professionalism, and compliance with established guidelines.
- Conduct audits of processes and documentation to verify adher

📌 FTC - Senior Associate/ Process Specialist (Gurugram)
🏢 Fidelity International
📍 Gurugram