Process Executive – US IT Services

Company: Ace Web Solutions
Location: CXO Suites, IT Park, Panchkula
Job Type: Full-Time | Work From Office
Salary: ₹25,000 – ₹35,000 per month
Experience: 0–2 Years | Freshers Welcome
Process: US IT Services / US Client Operations

About the Role

Ace Web Solutions is hiring a Process Executive to join our US IT services team.

This is an excellent opportunity for a candidate with strong English communication skills who wants to build a career in US customer service, IT services, operations, and process coordination.

You will communicate with US-based customers and coordinate with our internal technical, sales, and dispatch teams to ensure customers receive timely and professional service.

Freshers are welcome. IT experience is not mandatory — training will be provided.

Key Responsibilities
- Communicate professionally with US-based customers via phone and email.
- Understand customer requirements and create/update service tickets.
- Coordinate with IT technicians, support, sales, and dispatch teams.




- Schedule and coordinate technician visits when required.
- Follow up with customers and technicians to ensure requests are progressing.
- Provide customers with timely updates on their service requests.
- Maintain accurate customer and ticket information in CRM/ticketing systems.
- Escalate issues to the appropriate team when required.
- Follow company SOPs, processes, and service standards.
- Meet daily and monthly productivity and quality targets.
- Ensure all customer interactions are handled professionally and in accordance with US customer service standards.
- Maintain accurate documentation of customer interactions, service requests, and follow-ups.
- Support the team in maintaining SLA and service-quality standards.

Requirements
- Excellent spoken and written English is mandatory.
- Clear, confident, and professional communication skills.
- Comfortable speaking with US customers over the phone.
- Positive listening and proble

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