Job Description – Client Relationship & Operations Executive

Location: Bangalore

Experience:3+ Years

Salary: ₹35,000 – ₹40,000 per month

Department: Client Servicing / Operations / Sales

Employment Type: Full-Time

About the Role

We are looking for a Client Relationship & Operations Executive who will be responsible for managing client relationships, handling client queries, resolving issues, and supporting sales and business development activities.

The ideal candidate should have strong client-handling, communication, problem-solving, and sales coordination skills and be comfortable managing multiple clients and their requirements.

*Key Responsibilities*
- Manage day-to-day communication and relationships with existing clients.
- Act as the primary point of contact for client queries, requests, and concerns.
- Understand client requirements and provide timely and effective solutions.
- Handle and resolve client complaints and operational issues.
- Coordinate with internal teams to ensure smooth service delivery.
- Follow up with clients regarding pending requirements, services,



and concerns.
- Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
- Identify opportunities for upselling, cross-selling, and client retention.
- Maintain regular follow-ups with clients to ensure customer satisfaction.
- Prepare client reports, MIS, follow-up records, and other operational updates.
- Track and close client issues within agreed timelines.
- Maintain strong long-term relationships with key clients.
- Escalate critical client issues to management when required.

*Required Skills*

✅ Excellent Client Handling & Relationship Management

✅ Robust Communication & Interpersonal Skills

✅ Client Query & Complaint Resolution

✅ Problem-Solving & Decision-Making

✅ Sales Coordination & Follow-ups

✅ Customer Retention & Relationship Building

✅ Negotiation & Convincing Skills

✅ MS Excel / Microsoft Office

✅ Ability to

📌 Business Operations Executive (HSR Layout)
🏢 Essencials
📍 HSR Layout