About us
We are a Chai café in Australia.
We opened because cafe in australia as there was a real gap in the market for chai done properly. We now sell over 80,000 cups of chai a year from one store, and we are growing fast — the business is up 19% year on year, with a packaged chai blend launching shortly, a Diwali gifting range, and a second site being scouted.
We are a small, founder-led company. Decisions get made in a day, not a quarter. If you want to see the direct effect of your work on a real business, this is that job.
Why we are hiring
We run five workstreams — SOPs & food costing, customer loyalty, new launches and occasions, our packaged product, and marketing. Each one has an owner. What we do not have is one person who holds the whole picture together.
What you will actually do
Run the operating rhythm
- Own our weekly cycle end to end — collect updates from every stream owner, chase what is missing, prepare the weekly review pack so the founder walks into the meeting already informed
- Keep our Trello boards honest: nothing undated, nothing unowned,
nothing quietly stale
- Track every deadline across the business and flag slippage early, not after
Suppliers and sourcing
- Research and shortlist suppliers in India and internationally — packaging, ingredients, equipment, gifting
- Compare quotes properly: landed cost, minimum order, lead time, certification, not just headline price
- Build and hold the supplier comparison sheet. You research and recommend; the founder negotiates and signs
- Chase orders, delivery dates and paperwork so nothing lands late
SOPs and cost control *(a solid advantage if you have done this before)*
- Help build and maintain our recipe cards and standard operating procedures
- Support the weekly stock count and the food-cost percentage that comes out of it
- Spot where the numbers do not add up and say so
Support the team
- Work alongside our managers — this is a supporting and coordinating role, not a supervisory
📌 Operations Lead — Remote (India)
🏢 Aussie
📍 India