Vidal is hiring for Executive role in Non Voice Process.

- AHT & Productivity
- Achieve defined Average Handling Time (AHT) targets.
- Maintain consistent productivity levels while ensuring accuracy in processing.

- Quality & Client Escalation

- Ensure compliance with quality standards in all transactions.
- Handle client queries/escalations promptly and effectively to maintain trust.

- Customer Satisfaction (CSat)

- Deliver service excellence to enhance customer satisfaction scores.
- Identify areas of improvement in processes to positively impact client experience.

- Tagging & Documentation

- Accurately tag and categorize cases in the system.
- Maintain proper documentation for audit and compliance purposes.





- Positive written & verbal communication and attention to detail.
- Familiarity with healthcare/insurance processes (preferred).
- Proficiency in MS Office and data management tools.

Qualifications

- Graduate in any discipline (preferably commerce, healthcare, or related fields).
- Prior experience in nonvoice processes within the TPA/insurance industry is an advantage.

Exp- Fresher can also apply with good com skills and good in mail writing
Please connect on (phone hidden)

Salary range-3LPA -3.5LPA

Take home-Rs. 18-23k take home/Month

📌 Non Voice Executive (Gurugram)
🏢 Vidal Health Insurance
📍 Gurugram