Junior Customer Care Executive
Job Summary:
We at ROBU.IN are building a High-Performance team & have a vacancy for a Junior Customer Care Executive to join our team. Please note this position is suitable for Candidates with Fresher to 1* yearof experience inCustomer Care profile.*
We are looking for smart candidates with Fluent Communication, good interpersonal skills and who are able to handle stress/work pressures well. Candidate should possess valuable listening skills, with ability to think quickly, make a recommendation or provide solutions to the customer's queries. A clear & pleasant speaking voice with fluency in English is must.
Number of Positions:01 required.
Experience: 0 to 1 years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care Executive will be preferred).
Salary Range: Rs. 2,38,089/- to Rs. 3,00,348/- (per annum CTC); In-Hand: 15-k to 20-k Per month + (P.F, ESIC & Health Insurance Benefits). * Salary depends on interview, Skills, Experience & last-drawn salary.
Educational Qualification:Any Graduate, Under-Graduate, 12th passed.
Required Skills:
Major skills and Competencies required in a candidate are:
- Fluent English (Both verbal and written) skills.
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge, MS-Word/Excel/PowerPoint.
Job Responsibilities and Duties:
- To handle customer queries and escalations systematically, providing them with the best solutions.
- To handle customer calls and tickets (emails).
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide with a resolution.
- Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/application
📌 Junior Customer Care Executive (Pune)
🏢 Robu
📍 Pune