Job Summary

Lead the delivery of strategic business services to key accounts, ensuring operational excellence and high client satisfaction.
Responsibilities
- Oversee project planning and execution, ensuring timely delivery and alignment with client expectations.
- Champion process engineering initiatives to improve service delivery and operational efficiency.
- Collaborate with cross-functional teams to implement cutting-edge robotic process automation solutions.
- Monitor and refine service delivery processes based on industry trends and client feedback.
- Develop and maintain strong relationships with key clients, acting as their primary point of contact.
- Set and drive ambitious productivity targets for the team, ensuring alignment with company objectives.
- Stay informed of developments in the B2B SaaS landscape and apply insights to enhance service offerings.
- Foster a collaborative and accountable work workplace to support team growth and development.
Location

Based in Mumbai, Bangalore, or Delhi.
Requirements




- Minimum 5 years of experience in key account delivery and operational leadership, preferably in the B2B SaaS sector.
- Bachelor's degree in Computer Science or a related field.
- Proven track record in managing key accounts and enhancing customer experiences.
- Experience in robotic process automation and process engineering initiatives.
- Strong problem-solving skills with the ability to analyze data and drive operational excellence.
Qualifications
- Excellent communication and interpersonal skills to foster strong client relationships.
- Ability to lead and inspire a team to achieve ambitious productivity targets.
- Familiarity with industry trends in hospitality or retail sectors is a plus.
- Proficient in project planning and execution with a focus on service quality and client satisfaction.

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