Job Description
Scope:

Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone.

Responsibilities:
- Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers
- Should be able to update the customer's expectation/queries for buying the product
- Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment.
- Ensuring timely and professional responses to all queries received about the product
- Disposing the call outcome correctly every time
- Research and compilation of answers for informational requests from customers.
- Managing performance against benchmarks set internally as well as customer.
- Working within process scope boundaries.
- Participate in huddle sessions, share best practices.
- Working in close tandem with Asst. Mgrs,



SME's & QA’s on the process for an excellent team and process performance
- Maintaining and excelling the Customer Service Survey Scores

Requirements
- 12– 36 months experience in an International outbound sales campaign through Phone.
- Should be open to work in graveyard shifts.
- Experience in inbound sales programs preferred.
- Excellent English verbal communication skills
- Excellent Computer Skills to capture data correctly
- Handle customer objections / obstacles & collect information
- Basic computer knowledge- MS Office familiarity with the internet setting
- Willingness to work 24X7 basis pre-published schedules.
- Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s
- Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

Key Core Competencies:
- Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and

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