What are we looking for?

We are looking for a driven and result-oriented qualified to handle the TCVM (Telecalling Voice Model) vertical within the E-Commerce channel at HDFC Life. This is a performance-driven sales role, focused on driving cross-sell and up-sell of insurance products to existing customers through tele-calling.

The ideal candidate will be responsible for planning, strategizing, and executing sales campaigns, managing a team of both inbound/ outbound agents, and achieving aggressive revenue targets using data-backed insights
What does the job entail?

Sales Strategy & Target Achievement:
- Own end-to-end delivery of monthly, quarterly, and yearly sales targets for the TCVM vertical.
- Drive cross-sell and up-sell initiatives to existing customers using outbound voice-based communication.
- Conceptualize and execute product-specific sales campaigns based on customer profiles, behavior, and product suitability.
- Build and maintain robust sales pipelines using daily calling data and lead funnels.

Team & Call Centre Management:




- Lead and coordinate with a team of tele-calling agents to maximize productivity and conversions.
- Ensure consistent agent performance through target setting, tracking, and real-time feedback loops.
- Identify training needs, sales enablers, and process improvements to improve conversion rates and reduce drop-offs.
- Understand /study /research competition, Work with CC to define Focused Sale script and sales Punchlines , Track performance salesscripts and select the best script which willnhep improve sales

Data-Driven Decision Making:
- Analyze customer databases to segment and prioritize calling lists based on product relevance and purchase propensity.
- Work closely with the analytics and lead management teams to allocate the right data to the right campaigns.
- Track performance metrics daily, and fine-tune strategies to maximize efficiency and sales outcomes.

Campaign Management & Execution:
- Design and execute ta

📌 Senior Manager (Mumbai)
🏢 HDFC Life
📍 Mumbai