Main Responsibilities

*The main responsibilities of the role include, but are not limited to, the following:*

Customer Query Handling & Product Information Support
- Handle customer queries related to product information, regulatory documentation, compliance declarations, and product-level supporting evidence, ensuring timely and accurate responses.
- Manage routine and moderately complex queries independently, using approved templates, available documentation, and defined guidance.
- Escalate complex or non-standard queries to the Team Lead / Specialist with explicit context, missing inputs, and proposed next steps.

Regulatory Documentation & Product Information Management
- Retrieve, validate, and compile relevant product information, regulatory documents, declarations, technical documents, and supporting evidence required for customer responses from document lake/supplier portal.
- Check availability, completeness, and consistency of product-related documents and ensure information shared is aligned with defined documentation standards.
- Identify missing, outdated,



or inconsistent documents and coordinate follow-ups with internal stakeholders or suppliers for closure.

Data Integrity, Documentation & System Discipline
- Maintain accuracy and completeness of product information, customer responses, supporting documents, and activity records in relevant systems, trackers, and repositories.
- Ensure documentation, responses, and follow-up records are maintained in structured formats to support traceability, service visibility, and reporting.
- Follow defined work instructions, checklists, approval steps, and documentation standards to ensure consistent and compliant execution.

Quality, Service Governance & Team Enablement
- Perform quality checks on responses, data entries, documentation attachments, and supporting evidence to ensure completeness and correctness before closure.
- Support service governance by maintaining accurate trackers, highlighting recurring i

📌 Associate- Product Intelligence (Mumbai)
🏢 Azelis
📍 Mumbai