About the Job

Company Name:
Catalyst Info Labs

Role:
Project Manager – Client Delivery

Type:
Full time

Location:
Remote

Experience:
3–6 Years

Position Summary

The Project Manager – Client Delivery will own the end-to-end journey of a customer from signed contract through implementation, data onboarding, UAT, go-live, adoption, and ongoing governance. The role serves as the primary point of contact for clients and works closely with Sales, Product, Engineering, Support, and client stakeholders to ensure successful delivery.

This role requires overlap with US business hours, typically
6:30 PM – 11:00 PM IST on client days
.

Responsibilities

Implementation & Onboarding
- Build and manage implementation plans covering milestones, RACI, dependencies, dates, and risk tracking.
- Conduct project kickoff meetings, weekly status calls, and steering-committee reviews with client stakeholders.
- Drive data onboarding activities including file formats, SFTP/API feeds, EHR and claims extracts, historical backfill, and test-to-production cutover.




- Coordinate security and compliance reviews, including HIPAA obligations, BAAs, SOC evidence requests, client security questionnaires, and PHI handling sign-offs.
- Own UAT by defining acceptance criteria, scheduling test cycles, triaging defects, and securing written go-live sign-off.

Client Relationship & Governance
- Act as the escalation owner and ensure timely communication and resolution of client issues.
- Publish weekly account status reports covering progress, blockers, decisions required, and upcoming activities.
- Conduct monthly/quarterly business reviews demonstrating realised value such as coding accuracy improvements, denial overturn rates, RAF/risk-capture improvement, submission timeliness, and hours saved.
- Manage scope changes and prevent scope creep from affecting project margins.
- Support renewals and expansion opportunities by identifying adoption gaps and cross-sell opportunities.

Business & Internal

📌 Project Manager – Client Delivery (Warangal)
🏢 Catalyst Info Labs
📍 Warangal