Role & responsibilities
- Work proactively with customers to identify reliability gaps, resolve technical issues, and drive mutual long-term value and account growth.
- Coordination within customer and internal team to improve customer success
- Work closely with the end customer, understand their problems and support them with Acoem Solutions
- Escalation to be made at customer end - if something is not getting moving and remains unattended from the customers side.
- Internal escalation also to be taken in case of, if something is not moving or taking more time than the normal.
- Proficient to generate Case Studies, Success Stories and ROIs
- He should look for cross selling as well as up selling of Acoem Product and Services
- Provide expert-level technical support to Acoem customers in India for our range of condition monitoring and vibration analysis products and solutions.
- Conduct advanced vibration analysis, diagnose complex machinery faults, and recommend corrective actions based on data interpretation.




- Deliver training and technical guidance to customers on product usage, data collection, and analysis techniques.
- Provide application support to the Online LOB In charge
- Collaborate with sales, LOB and Technical Support team, to resolve customer issues and provide feedback for product enhancements.
- Willingness to travel extensively within India to provide on-site support and services to custom

Preferred candidate profile
- Proven expertise in operating and interpreting data from vibration monitoring equipment.
- ISO CAT II Certification is mandatory
- Robust understanding of machinery diagnostics, fault identification (e.g., unbalance, misalignment, bearing defects, gear issues), and root cause analysis.
- Experience with various industry standards and best practices related to condition monitoring and reliability.
- Excellent problem-solving, analytical, and critical thinking skills.
- Hands-on experience with different process application is essen

📌 Customer Success Lead | Vibration Analysis (Vadodara)
🏢 ACOEM
📍 Vadodara