We are looking for an experienced Logistics and Operations skilled to join our Mumbai team. In this role, you will play a key part in managing Nivodas India fulfilment operations, overseeing inbound and outbound shipments, coordinating with suppliers, and ensuring that our inventory of diamonds and gemstones is handled with the highest standards of accuracy, security, efficiency, and care.
What You’ll Do
Logistics & Fulfilment
- Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, tracking, and exception handling.
- Coordinate with suppliers across Mumbai and Surat to ensure timely collections and drop-offs.
- Own end-to-end fulfilment for Nivoda Express, managing the complete order lifecycle from quality control (QC) through final dispatch and returns.
- Handle returns, damaged goods, and shipment exceptions with accuracy, proper documentation, and timely resolution.
- Coordinate with logistics and carrier partners to ensure shipments are delivered securely and within agreed timelines.
Inventory & Stock Management
- Take complete ownership of Nivoda’s physical stock of diamonds and gemstones.
- Conduct regular inventory audits, reconciliations, and physical stock checks.
- Ensure accurate tracking and documentation of all stock movements.
- Maintain the highest standards of security, accuracy, and accountability when handling high-value assets.
- Investigate and resolve inventory discrepancies promptly.
Reporting & Data Analysis
- Generate monthly and quarterly operational reports covering shipment volumes, collection performance, delivery metrics, and carrier KPIs.
- Analyse operational data to identify trends, bottlenecks, and opportunities for improvement.
- Maintain accurate and structured operational records and dashboards.
Process & Continuous Improvement
- Own the creation, maintenance, and continuous improvement of Standard Operating Procedures (SOPs) across the fulfilment function.
- Ensure proce
📌 Senior Fulfilment Executive (Mumbai)
🏢 Nivoda
📍 Mumbai