Customer Service Advisor

Location: Thane, Mumbai
Job Type: Full-Time | Work from Office
Experience: 0–2 Years
Salary: ₹2.00 – ₹4.00 LPA
Work Week: 5 Days
Shift: Day Shifts | Operational Window: 9:30 AM – 9:30 PM

Job Summary

We are looking for a Customer Service Advisor to join our customer support team. The candidate will be responsible for handling customer queries, resolving concerns, and ensuring a high standard of customer service.

Key Responsibilities
- Handle inbound customer calls and respond to emails.
- Resolve customer queries efficiently and professionally.
- Maintain accurate records of customer interactions.
- Ensure high customer satisfaction (CSAT) scores.
- Provide excellent customer service and timely support.
- Meet defined KPIs, SLAs, quality, productivity, and turnaround-time targets.

Desired Candidate Profile
- Solid English communication skills.
- Good problem-solving and customer-handling skills.
- Ability to work in a fast-paced environment.




- Willingness to work in rotational day shifts.
- Good understanding of customer service and service delivery.
- Ability to learn and adapt quickly.

Experience & Qualification
- Qualification: HSC or Graduate in any discipline.
- Experience: 0–2 years.
- BPO experience is preferred.
- Experience in an International Call Centre is an added advantage.
- Experience in voice, chat, or email support will be preferred.

Benefits
- Health Insurance
- 5-Day Working Week *(Saturday & Sunday are not fixed weekly offs)*

Career Opportunity

This role offers an opportunity to develop your customer service skills, work in a professional and supportive environment, and grow into higher responsibilities based on performance.

Interested candidates can apply with their updated resume.

Pay: ₹200,000.00 - ₹305,000.00 per year

Work Location: In person

📌 Customer Service Advisor (Thane)
🏢 DirectUsHr Services
📍 Thane