1. JOB PURPOSE:

To develop, implement, and manage the complete digital ecosystem of The Concrete Shop, a design-led concrete brand by Aarya Precast India Pvt. Ltd., by configuring and optimizing the Zoho suite, ERP, CRM, and business automation systems while ensuring smooth IT infrastructure, asset management, vendor coordination, and technology support. The role is responsible for enabling seamless business operations, improving process efficiency, supporting franchise digital systems, and driving technology-led business growth. As a rapidly growing organization, the role requires a proactive, ownership-driven mindset with the willingness to embrace cross-functional responsibilities, continuously learn, take initiative beyond defined responsibilities, and contribute wherever required to support the Company's growth and operational excellence.

2. ROLL AND RESPONSIBILITIES:

A. Zoho ERP & Business System Development
- Develop, implement, and manage the complete Zoho ecosystem across all business functions.
- Configure and maintain Zoho applications including CRM, Books, Inventory,



People, Recruit, Projects, Desk, Creator, Analytics, and other relevant modules.
- Design and continuously improve ERP workflows to streamline business operations.
- Automate business processes using Zoho applications and integrations.
- Ensure seamless integration between different Zoho modules and third-party applications.

B. CRM & Franchise ERP Management
- Configure, manage, and optimize the Company's CRM system.
- Develop and maintain franchise management modules within the ERP.
- Configure lead management, customer journey, sales pipeline, and reporting systems.
- Support franchise onboarding, dealer management, and business process automation.
- Ensure data accuracy, workflow efficiency, and CRM adoption across departments.

C. IT Infrastructure & Asset Management
- Manage Company's IT infrastructure including computers, laptops, printers, biometric systems, networking devices, CC

📌 It Support Engineer (Ahmedabad)
🏢 Concrete Shop
📍 Ahmedabad