Reports to: F&B; Executive / Assistant Restaurant Manager
Profile: High School / Diploma / Hotel School Certification
Excellent Communication & Interpersonal skills
Pleasing personality
Good training skills
21 to 30 years old
Computer Literate
Previous experience in a leadership role within the restaurant industry is essential.
Experience: Minimum 2 years in F&B; in a similar position
Job Overview:
The Floor Leader / Captain is responsible for overseeing the smooth operation of the dining room or service floor in a restaurant or hospitality venue. This position involves leading and managing the front-of-house team, ensuring excellent customer service, coordinating between servers and kitchen staff, and maintaining a welcoming atmosphere for guests. The Floor Leader / Captain ensures that service standards are consistently met, handles guest inquiries and complaints, and supports staff in achieving operational goals.
Key Responsibilities:
1.
Team Leadership & Coordination:
- Lead and motivate front-of-house staff, including servers, hosts, and bussers, to ensure smooth service delivery.
- Assign stations to servers, monitor their performance, and provide guidance to ensure excellent customer service.
- Foster a positive and efficient work environment by maintaining clear communication with the team.
- Ensure staff are adhering to company policies and service standards.
2. Customer Service Excellence:
- Provide outstanding service to guests by addressing their needs promptly and courteously.
- Ensure that guests are seated in a timely manner and that service runs smoothly throughout the dining experience.
- Handle guest complaints and concerns with professionalism, offering resolutions when necessary.
- Monitor guest satisfaction, and take proactive steps to enhance their dining experience.
3. Training & Development:
- Assist in training current staff members