Job Title: CRM Support Engineer

Experience: 1+ Years

Location:Remote (India)

Salary: Competitive as per industry standards

Work Timing: 01:00 PM to 10 PM IST

About Optimiser

Optimiser is a rapidly growing SaaS company offering cutting-edge platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

About the Role

We're looking for a Support Engineer to serve as the primary point of contact for our CRM clients. You'll manage client relationships end-to-end — handling configurations, troubleshooting, reporting, and longterm success — while working cross-functionally to deliver timely, high-quality resolutions.

Key Responsibilities
- Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform,
- Provide guidance and support to clients,



addressing any questions, concerns, or technical issues.
- Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements
- Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing
- Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.
- Stay up-to-date with the latest CRM updates and releases
- Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives
- Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.
- Assist clients in generating and analyzing CRM reports and data, providing insights and

📌 Support Engineer (India)
🏢 Optimiser
📍 India