The position of Desk side Technician – End User Computing performs troubleshooting, repair, and preventative maintenance

of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of

identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in

selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within

the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment.

· Experience in Inventory management.

· Hands on experience on Service Now ticketing tool.

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate





them to occur in the future.

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination

and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN

segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/ fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device

configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/ fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, displa

📌 IT Support Engineer (Kolkata)
🏢 CIS Worldwide
📍 Kolkata