Role & responsibilities

Job Details:-
- Location: Noida
- Salary: 3.6LPA( Post Probation Period )
- Joining Time: Immediate
- Training Duration: 3 Months
- Stipend during Training: 18,000 per month
- Service Agreement: 2 Years, 2,00,000 exit clause
- Residency Criteria: Candidates must be from Noida or nearby areas
- Shift:- 24/7 Rotational Shifts( Night Shift)

Key Responsibilities:
- Ready to work in 24*7 Work environment, manage NoC operations and incidents.
- Perform first level troubleshooting using tools and utilities to resolve network related issues
- Monitor network performance and validate alerts using monitoring tools;
- Contact and follow up Power companies for energy outages.
- Create, assign, and update the incident using ticketing tools
- Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
- Follow-up with support teams on open incidents
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Triage technical and non-technical escalations.
- Follow Standards, Policies, and Processes (SoPs and MoPs)



for the NOC operations.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured productive resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
- Demonstrated ability to work with operational concerns and teams.
- Ability to communicate effectively, both written and verbal.
- Ability to work independently or in a team and meet deadlines.
- Manage effective co-ordination with Onshore teams

color:windowtext">

Qualification
- Bachelors degree in computer science, Electronics and Telecommunication engineering, or a similar field
- Ready to work shifts and flexible hours.
- Good written and verbal communication skills.
- Manage effective co-ordination with Onshore teams.
- Preferred

📌 Associate Network Engineer (Noida)
🏢 Infinite
📍 Noida