Job Summary

Soft Services Executive Position Overview

The Soft Services Executive is responsible for coordinating and managing day-to-day soft services operations to ensure a clean, secure, and welcoming workplace environment. This role focuses on the delivery of non-technical facility services including housekeeping, security, reception, catering, mail services, and other workplace amenities. The position requires strong coordination skills, attention to detail, and a customer service orientation to maintain high service standards and occupant satisfaction.
Key Responsibilities
- Soft Services Coordination - Coordinate daily operations of housekeeping, janitorial, and cleaning services across the facility. Oversee reception, front-of-house services, and visitor management operations. Manage mail room operations including courier services, package handling, and distribution. Coordinate catering services, pantry management, and kitchen/breakroom upkeep. Monitor landscaping, pest control, and waste management services.



Ensure proper functioning of employee amenities including meeting rooms, breakout areas, and common spaces. Conduct regular walkthroughs and inspections to ensure service quality and cleanliness standards are met.
- Vendor Contractor Management - Serve as primary point of contact for soft services vendors and contractors. Monitor vendor performance and ensure adherence to service schedules and quality standards. Coordinate service requests and communicate requirements to service providers. Track vendor attendance, timesheets, and service delivery documentation. Report vendor performance issues and coordinate corrective actions. Assist with vendor onboarding and orientation to facility requirements.
- Service Quality Standards - Implement and monitor service level standards for all soft services. Conduct quality inspections and maintain inspection checklists and reports. Address service deficiencies promptly and follow up on corrective actions. Respond t

📌 Facilities Executive (Mumbai)
🏢 Jones Lang LaSalle (JLL)
📍 Mumbai