- Manage and supervise daily Front Office operations, including Reception, Bell Desk, Guest Relations and Reservations.
- Ensure smooth and effective check-in and check-out procedures.
- Maintain high standards of guest service and handle guest complaints professionally.
- Supervise, train, motivate and evaluate Front Office team members.
- Prepare duty rosters, allocate responsibilities and monitor staff performance.
- Coordinate closely with Housekeeping, F&B;, Engineering, Security, Sales and other departments.
- Monitor room availability, room allocation, VIP arrivals, group arrivals and special guest requests.
- Ensure accurate guest registration, billing, cashiering and front-office documentation.
- Monitor guest feedback and implement corrective actions to improve guest satisfaction.




- Ensure compliance with hotel SOPs, safety, security and grooming standards.
- Monitor Front Office revenue, upselling opportunities and departmental expenses.
- Prepare daily, weekly and monthly operational reports as required.
- Ensure proper handling of guest valuables, keys, lost & found and other security procedures.
- Be visible and available during peak operational hours to support the Front Office team.
- Ensure excellent communication and coordination between shifts.
- Handle emergency situations and escalate operational issues to the management when required.

📌 Front Office Manager (Mumbai)
🏢 Peninsula Grand
📍 Mumbai