Job Description: 1. Role Purpose
- Senior Technology Service Delivery Consultant for business operations.
- Owns end-to-end technology responsibility across the full client lifecycle — from pre-sales to steady-state delivery.

2. End-to-End Lifecycle Ownership
- Pre-sales / RFP stage :
- Partners with front-end/business teams to respond to RFPs.
- Designs differentiated, client-specific technology solutions.
- Client onboarding & transition :
- Leads technology transition and solution implementation post client sign-off.
- BAU / Run phase :
- Runs technology service delivery for the account across the entire lifecycle.

3. Core Delivery Responsibilities
- Application and infrastructure availability and reliability .
- Contractual and regulatory compliance .
- Cost management with a clear focus on margin improvement .
- Information security for client and EXL data; ownership of audits and controls.

4. Technology Experience Expectations
- Strong working knowledge across key platforms:
- Cloud technologies
- AI and automation
- Contact center technologies
- Network & telecom




- Digital workplace / end-user computing
- Understanding of how AI, cloud, and automation enable business value, not just IT operations.

5. Stakeholder Management & Consulting Mindset (Critical)
- Role requires high maturity in managing multiple senior stakeholders , including:
- Internal front-end leaders
- Clients’ CIOs, CSOs, and senior executives
- Must demonstrate:
- Robust communication and influencing skills
- Ability to explain complex technology solutions in business language
- Capability to convince stakeholders that EXL’s solution is the best-fit and differentiated
- Expected to act as a trusted advisor , not just a delivery leader.

6. Value Creation Orientation
- Focus on value-based delivery , not effort- or volume-based metrics.
- Ability to:
- Define clear value metrics
- Measure, track, and report business impact
- Articulate technology-driven value to clients and internal leader

📌 AVP Technology Service Delivery (Noida)
🏢 EXL Service
📍 Noida