ETS Control Management is responsible for identifying, assessing, mitigating, monitoring & reporting risk across business and technology processes as part of the first line of defense. The team ensures adherence to regulatory standards, American Express policies, and strengthens business resilience through robust control management practices.

This Manager role focuses on embedding robust Control Testing & Operational Risk within BU processes for Enterprise Digital. Beyond executing core control management activities, the role is expected to use risk insights to influence business and technology decisions, strengthen control effectiveness, improve resilience, and enable the safe delivery of digital capabilities.

The successful candidate will combine strong execution across control management disciplines with the ability to drive continuous improvement through data, automation, and AI-enabled solutions. They will partner closely with business, product, technology,



and control stakeholders to translate risk information into actionable business outcomes and support Enterprise Digital's transformation agenda.

Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.

Required Qualifications
- 10 plus years of experience in Control Testing or operational risk, Technology risk, IT/IS risk, within financial services or regulated environments
- Demonstrated ability to connect risk management activities to measurable business outcomes, including reducing operational risk, improving resilience, accelerating delivery, strengthening governance, or improving customer outcomes.
- Proven experience influencing business and technology stakeholders through risk insights, control recommendations, or governance decisions.
- Experience leading or contributing to transformation initiatives that improve operating mode

📌 Senior Manager (Gurugram)
🏢 American Express
📍 Gurugram