Astro Tele-Consultant

Position Details
- Role: Customer Consultation Executive
- Employment Type: Full-time, Office-based
- Compensation: ₹25,000–₹30,000 per month + incentives
- Work Location: Ghitorni, New Delhi

About Nakshatra

Nakshatra is an astrology and spiritual-services platform offering customer consultations, personalised reports, digital services, content, and related offerings.

Role Overview

We are looking for a Customer Consultation Executive to interact with customers, understand their requirements, explain available services, coordinate appointments, and support the overall customer journey.

The role involves customer communication, follow-ups, appointment coordination, and sales support. This is a customer-facing coordination role and does not require the candidate to independently provide qualified astrology advice.

Key Responsibilities
- Handle customer enquiries through calls, WhatsApp, and other communication channels.
- Understand customer requirements and explain relevant company services.




- Coordinate appointments and connect customers with the appropriate service team.
- Manage follow-ups for enquiries, registrations, appointments, and pending requests.
- Assist customers with booking and payment-related coordination.
- Maintain accurate customer information and CRM records.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain regular follow-ups and support customer retention.
- Track enquiries, appointments, follow-ups, and daily activities.
- Handle customer queries professionally and escalate complex requests to the appropriate team.

Candidate Requirements
- Graduation in any discipline is preferred.
- Minimum 2–3 years of experience in telesales, inside sales, telecalling, customer service, counselling, or customer success is preferred.
- Candidates with relevant customer-handling experience may also be considered.
- Basic familiarity with astrology is preferred.
- Good spoken Hindi and working knowled

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