Role & responsibilities:-

1. Reception and Visitor Management
- Welcome visitors, clients, and guests in a qualified and courteous manner.
- Manage visitor registration and issue visitor passes.
- Direct visitors to the appropriate departments or personnel.
- Maintain a clean, organized, and presentable reception area.

2. Telephone and Communication Handling
- Answer, screen, and transfer incoming calls efficiently.
- Take accurate messages and ensure timely communication.
- Respond to emails and general inquiries professionally.
- Maintain effective communication with internal and external stakeholders.

3. Customer Query Handling
- Handle customer inquiries and provide accurate information regarding services and processes.
- Address customer concerns and complaints professionally.
- Escalate unresolved issues to the relevant department and ensure timely follow-up.
- Maintain high levels of customer satisfaction through prompt and courteous service.

4. Administrative Support
- Perform routine administrative and clerical tasks.
- Maintain records, documents,



and filing systems.
- Manage incoming and outgoing mail, couriers, and packages.
- Assist in preparing reports and maintaining databases.

5. Meeting and Appointment Coordination
- Schedule and manage appointments and meetings.
- Arrange meeting rooms and required facilities.
- Coordinate visitor and client meetings with internal teams.
- Support conference and meeting logistics.

6. Event Management
- Coordinate and manage company events, employee engagement activities, and client visits.
- Assist in organizing training sessions, town halls, celebrations, and corporate events.
- Coordinate with vendors, catering services, and support teams for event arrangements.
- Ensure smooth execution of events and provide onsite support when required.

7. Office Coordination
- Monitor and maintain office supplies inventory.
- Coordinate with housekeeping, security, maintenance, and facility teams.
- Ensure smooth day

📌 Front Office Executive (Pune)
🏢 OCS Group
📍 Pune