Job Summary

The Territory Service Representative (TSR) - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism. Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.
Job Purpose

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.
Key Roles and Responsibilities
- Pickup Delivery Operations:



Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- Pickup Delivery Operations: Ensure all shipments are delivered within committed service timelines.
- Pickup Delivery Operations: Verify shipment details before pickup and delivery.
- Pickup Delivery Operations: Handle shipments carefully to prevent damage or loss.
- Pickup Delivery Operations: Maintain delivery productivity and route efficiency.
- Customer Service Excellence: Serve as the face of Blue Dart during every customer interaction.
- Customer Service Excellence: Maintain courteous, skilled and customer-centric behaviour at all times.
- Customer Service Excellence: Resolve basic customer queries during pickups and deliveries.
- Customer Service Excellence: Escalate customer concerns or operational exceptions promptly.
- Customer Service Excellence: Maintain high standards of grooming, behaviour and professionalism.
- COD

📌 Territory Service Representative (Porbandar)
🏢 Dhl Supply Chain
📍 Porbandar