About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support
- Diagnose and resolve hardware, software, operating system, and application-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
- Assist users with Microsoft Office applications and Windows operating systems.
- Perform system health checks and preventive maintenance.

Microsoft 365 Administration
- Create, modify, and manage Microsoft 365 user accounts and licenses.




- Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)
- Perform password resets and mailbox troubleshooting.
- Manage shared mailboxes, distribution groups, and Microsoft 365 groups.
- Support Microsoft Outlook configuration and synchronization issues.

Windows Administration
- Install, configure, and troubleshoot Windows 10 and Windows 11.
- Join devices to Active Directory or Microsoft Entra ID.
- Configure user profiles and local security settings.
- Perform operating system updates and driver installations.
- Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management
- Log, prioritize, and resolve incidents using ITSM/Ticketing tools.
- Ensure incidents are resolved within defined SLA timelines.
- Escalate unresolved issues to senior engineers when required.
- Maintain accurate troubleshooting

📌 IT Support Engineer (Jaipur)
🏢 RV Group
📍 Jaipur